Contact Us
At Bear Lake Coffee Co., our mission is to provide the
highest quality products and service to our patrons. Got questions or feedback?
PATRON CARE
For inquiries about our coffeehouse offerings, events, wholesale partnerships, or online purchase details, we're here to assist you. Also, feel free to scroll down to our Frequently Asked Questions (FAQs) section at the bottom of the page for quick answers.
Our Patron Care service hours are:
Tues – Fri: 7:30AM – 3:30PM (CST)
Main: (715) 671-0007
(Use this # for coffeehouse offerings & events inquiries)
Roastery: (715) 903-6006 (call or text)
(Use this # for wholesale partnership inquiries)
LOCATION
Street Address:
Bear Lake Coffee Co. Coffeehouse & Roastery
2980 US Highway 63
Barronett WI 54813
Mailing Address:
Bear Lake Coffee Co. Coffeehouse & Roastery
P.O. Box 100
Barronett WI 54813
Email:
orders@bearlakecoffee.com
Get in Touch!
Please use the form below to reach out. We're eager to hear from you and we want to make your experience even better. Because at Bear Lake, every sip is part of our community story. We can't wait to connect!
Send us an email
FAQs
Faqs
Categories
Coffee Questions
When do you roast?
We roast each bag of coffee to order every Thursday and ship immediately after. You can expect your order to arrive 2-4 days later. You will receive an email from us when your order has shipped and it will also include the tracking information.
How do I brew my coffee?
What do i do if my order arrived damaged or if i received an incorrect order?
Please email us at orders@bearlakecoffee.com or text/call 715-903-6006with your name and order number and a description of the issue you’re experiencing and we will send you a correct, replacement order!
What if i am not completely satisfied with my order/coffee?
At Bear Lake Coffee Co. We want to make sure you are 100% satisfied with your purchase. If you aren’t 100% happy, we will refund your money! 😊 Just email orders@bearlakecoffee.com or text/call 715-903-6006 and we will get your refund issued.
Subscriptions
How do I change the frequency of my subscription?
To change the order frequency of an existing subscription, Just email orders@bearlakecoffee.com or text/call 715-903-6006 and we will get your subscription updated.
How do I cancel my subscription?
To cancel a subscription, please follow these steps:
- Log in to your account.
- Select the my account icon in the upper right-hand corner.
- Select Manage Subscription.
- Select See more Details.
- Select Cancel Subscription.
How do I update my billing/shipping information?
To update the shipping or billing details of an existing subscription, please follow these steps:
- Log in to your account.
- Select the my account icon in the upper right-hand corner.
- Select Manage Subscription.
- Select See more Details
- Select product shipping information to change address.
- Select payment details to update payment information.
Once the shipping or billing details have been updated, all future recurring orders will automatically reflect this new information
How do I receive my 10% discount code for merchandise for being a subscriber?
When you subscribe, you will automatically be sent an email with your discount code. You will also receive a text from us with the code. If you ever misplace this code, please email or text our team and we will send it right over.
